Catarina Tham

Beginning her career in facility management as an administrative assistant 10 years ago, Catarina has risen through the ranks to take on the leadership role of managing a CAD$622m critical care hospital in Canada’s largest city. Just two months after accepting the customer business manager (CBM) position at Bridgepoint Health, Catarina was immediately faced with one of the largest challenges a healthcare facility would encounter in recent history: the Covid-19 pandemic. Despite the chaos the pandemic created, BGIS’s FM team at Bridgepoint proved their determination and resilience, led by Catarina’s strong leadership and her vision of BGIS’ crucial role as a healthcare FM during the pandemic. The team’s hard work during very busy and challenging working conditions paid off as they were successful in delivering on the FM scope of service without any service interruptions or deductions related to the pandemic despite having fewer resources available. Catarina’s team was able to provide FM service to the hospital as if it was a normal working period, a testament to the dedication of all BGIS team members as well as her leadership.